Privacy Policy

Welcome to TrueMedsDrop ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal and medical data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://truemedsdrop.com) and use our online pharmacy services.

By accessing or using TrueMedsDrop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with safe, compliant, and efficient pharmacy services, we collect various types of information:

A. Personal Identification Information

When you register for an account or place an order, we collect:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Date of birth

B. Health & Medical Information (PHI)

To safely dispense medications, we collect Protected Health Information (PHI) subject to the Health Insurance Portability and Accountability Act (HIPAA), which may include:

• Prescription details and medication history
• Information provided by your prescribing physician
• Relevant medical conditions and allergies
• Consultation notes with our licensed pharmacists

C. Financial & Payment Information

Depending on your selected payment method at checkout, we collect:

• Credit/Debit card details (processed securely by encrypted third-party payment gateways; we do not store full card numbers on our servers).
• Payment handles or identifiers for alternative payment methods (e.g., Zelle, Venmo, CashApp, or cryptocurrency).

D. Automatically Collected Data

When you visit our website, we automatically collect technical data to improve your experience, including:

• IP address and browser type
• Device information and operating system
• Browsing behavior, page views, and click interactions
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information strictly to operate our pharmacy and provide you with a seamless experience:

• Order Fulfillment: To process transactions, verify prescriptions, dispense medications, and ship orders to your door.
• Medical Care & Safety: To consult with your doctor, verify drug interactions, and allow our licensed pharmacists to provide accurate medical guidance.
• Customer Support: To respond to your inquiries, assist with Rx transfers, and manage your account.
• Service Improvement: To analyze website usage, troubleshoot technical issues, and improve our platform's functionality.
• Communication: To send you order updates, refill reminders, and essential security or policy notices. (You may opt out of promotional marketing emails at any time).

3. HIPAA & Your Health Information

As an accredited digital pharmacy, the privacy of your health information is our highest priority. Your medical data is classified as Protected Health Information (PHI). We adhere to strict HIPAA guidelines regarding the storage, access, and transmission of your PHI.

We will never sell your medical data or use it for unauthorized marketing purposes. Access to your medical profile is restricted solely to licensed pharmacy staff directly involved in your care.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties under the following circumstances:

• Healthcare Providers: We securely share necessary details with your prescribing doctor or transferring pharmacy to fulfill your prescription.
• Service Providers: We share data with vetted third-party vendors who assist us in operating our business, such as payment processors, shipping carriers (e.g., FedEx, USPS), and secure cloud hosting providers. These vendors are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or subpoena, or to cooperate with regulatory bodies like the FDA, DEA, or State Boards of Pharmacy.

5. Data Security

We implement industry-standard security measures to protect your personal and medical information:

• Encryption: All data transmitted between your browser and our servers is secured using 256-bit SSL/TLS encryption.
• Access Controls: Only authorized personnel have access to your sensitive medical data, and only when necessary to perform their duties.
• Secure Infrastructure: We utilize secure servers and routine security audits to prevent unauthorized access, data breaches, or cyber threats.

Note: While we use advanced security protocols, no method of transmission over the internet is 100% secure. You are responsible for keeping your account password confidential.

6. Cookies and Tracking

TrueMedsDrop uses cookies to keep you logged in, remember your cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of our website, such as the secure checkout process.

7. Your Rights & Choices

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request Deletion of your personal data (subject to legal data-retention requirements for pharmacies, which mandate we keep prescription records for a set number of years).
• Opt-Out of promotional communications by clicking the "unsubscribe" link at the bottom of our marketing emails.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without verified parental consent. If we learn that we have collected information from a child without consent, we will take steps to delete that data.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Effective Date" at the top of this page.